DELIVERIES
At Stegcentralen in Årjäng AB, you can order both stock goods that we ourselves stock and so-called made-to-order goods.
If your order contains only stock items, we will of course ship your order immediately.
If your order contains at least one ordered item, we will wait for the ordered item before delivery.
We reserve the right for factual errors and for any final sale.
If it turns out that an article has gone out of stock or otherwise prevents delivery, we will contact you by phone or e-mail.
If you suspect that something is wrong or that an expected delivery is taking an abnormally long time, you are most welcome to contact us so that we have the opportunity to investigate the status of the order.
MODE OF DELIVERY
We have cooperation with Schenker, DSV, DHL and PostNord. But of course there may be deviations which mean that we also use other transport companies.
The quantity, size, weight and volume of the order determine which shipping class is applied.
We currently have 12 different shipping classes (in addition to Free/Customer Collection which is only applied by our local customers):
Free shipping: 0:- excl. VAT / 0:- incl. VAT
Shipping Class Mail: SEK 55 excl. VAT / SEK 68.75 incl. VAT
Shipping class Schenker Private package: SEK 76 excl. VAT / SEK 95 incl. VAT
Shipping class 1: SEK 124 excl. VAT / SEK 155 incl. VAT
Shipping class 2: SEK 230 excl. VAT / SEK 287.50 incl. VAT
Shipping class 3: SEK 350 excl. VAT / SEK 437.50 incl. VAT
Shipping class 4: SEK 400 excl. VAT / SEK 500 incl. VAT
Shipping class 5: SEK 480 excl. VAT / SEK 600 incl. VAT
Shipping class 5B: SEK 600 excl. VAT / SEK 750 incl. VAT
Shipping class 6: 760 SEK excl. VAT / 950 SEK incl. VAT
Shipping class 7: SEK 996 excl. VAT / SEK 1,245 incl. VAT
Shipping class 8: SEK 1,500 excl. VAT / SEK 1,875 incl. VAT
Shipping class 9: SEK 2,000 excl. VAT / SEK 2,500 incl. VAT
NOTE 1! Our transport costs only refer to delivery on the mainland within Sweden's borders and to addresses to which our transport companies operate.
NOTE 2! When delivering goods to Swedish islands that are not connected by bridge, we can deliver against actual transport costs. Contact us for actual shipping cost.
NOTE 3! When delivering goods outside Sweden's borders, we can deliver against actual transport costs. Contact us for actual shipping cost.
NOTE 4! EXTRA COSTS for change of address, driving tollbooths, delivery obstacles, warehouse rents and unclaimed parcels, we charge a cost to both private individuals and companies with the actual cost according to the price list from transport companies.
- A CHANGE OF ADDRESS after the item has left the warehouse - We charge SEK 312 incl. VAT (SEK 250 excl. VAT) and there is also an extra shipping cost according to the price list from the transport company.
- TOLL DRIVING FOR A PARTY GOODS - We charge this with SEK 1875 incl. VAT (1500 SEK excl. VAT).
- TOLL DRIVING FOR A PACKAGE & UNIT GOODS - We charge this with SEK 462.50 incl. VAT (SEK 370 excl. VAT).
- DELIVERY HINDER - We charge this with SEK 487.50 incl. VAT (SEK 390 excl. VAT).
- WAREHOUSE HIRE - Goods may be stored for 4 days at the terminal, after 4 days we charge SEK 98.75 incl. VAT (SEK 79 excl. VAT) per day.
If you have any questions, please contact us on +46573638100 / henrik@stegar.se
If you are a private person whose products are delivered with DHL / Schenker / DSV, your shipment is usually notified before delivery. This means that you should be available by phone in the days before estimated delivery.
Shipping costs are reported for each product. If you have put several products in the shopping cart belonging to different shipping classes, the highest one is applied.
Smaller deliveries are sent with PostNord MyPack / Schenker PrivPack to shorten the delivery time. The shipments are notified via SMS if you entered a mobile number when you registered as a customer. Otherwise, we use letter notification, which extends the delivery time by at least 1 day.
For larger order volumes and recurring orders, a separate quote can be provided after contacting us.
TRANSPORTATION RESPONSIBILITY
We take responsibility for goods that are damaged or lost when goods are delivered to you.
When you return an item to us, you as the customer are responsible for the goods.
It is very important that you pack the product carefully so that the product or the original packaging is not damaged. Never use the original packaging as outer packaging, as this will damage it.
If the original packaging is damaged, you will be charged SEK 150 incl. VAT (SEK 120 excl. VAT).
If you discover that the item you receive is damaged in transit, it must be reported directly to the carrier and it cannot be complained about afterwards. The damage must also be reported to our customer service within 24 hours.
Contact customer service: +46573638100 / henrik@stegar.se
UNREDEEMABLE PACKAGES
For goods that you as a customer do not redeem, we charge a cost for shipping, return shipping and handling of a total of SEK 300 incl. VAT (SEK 240 excl. VAT).
In the case of bulky shipments, additional shipping costs are also added according to the price list from the transport company.
COMPLAINTS
If you want to advertise a product, always contact customer service at henrik@stegar.se
.
It is of course also possible to call customer service +46573638100 .
When you contact us, we want you to state your order number.
If you have the opportunity to take a photo of the product, this can speed up the handling.
According to Swedish law, you have the opportunity to advertise a product for up to 3 years after purchase.
The right to complain applies to errors that can be derived from the production of the product and thus does not apply to normal wear and tear or aging of the product.
A complaint must be made as soon as possible after the fault is discovered.
After we receive the returned item, we will process the case within 30 days.
FORCE MAJEURE
We consider ourselves released from fulfilling our obligations in this agreement if this is due to a change in legislation, government action, conflict in the labor market, fire, flood, war, terrorism, sabotage, major accidents or similar events.
We undertake not to disclose or resell in any way the personal data we collect from our customers.
We only collect the information we need to be able to process your order and the information is only used by ourselves and the partners we use to complete the purchase.
Examples of partners are PSP (Payment Service Provider) and Creditors and banks.
In our case, DIBS payment services and SHB Svenska Handelsbanken.